At Canadian Trail Running Co, your satisfaction for products that can withstand the Canadian wilderness is important to us. If you're not completely satisfied, please let us know and we'll make every effort to fulfill your request.
If you are not 100% satisfied with your purchase, we accept exchanges and refunds up to 30 days after the original purchase date. We do not refund original shipping charges except in cases of a product defect or shipping error. You will be responsible for the return shipping cost but Canadian Trail Running Co. will pay for shipping the exchanged item(s) back to you. We will not ship the new merchandise until we receive the items(s) you are exchanging. Your return must be in original condition and must be received by Canadian Trail Running Co. within 30 days of your original order.
Include a note describing what you are requesting with your return or refund and reason for return (defect, sizing, etc). For an exchange, include the style, colour and size of the item you would like in return.
We offer most products in small amounts and have limited quantities depending on season, availability. Therefore we cannot guarantee we can offer exchanges for different sizes if we run out of stock. .
Canadian Trail Running Co. is unable to refund, or exchange products from normal wear and tear use.